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In-person Counseling Returns

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As of April 25, TRS members will have three ways to meet with TRS to discuss their retirement benefits – a telephone conference, a video conference or a face-to-face appointment with a TRS counselor.

We are pleased to announce that the Member Services Department will begin welcoming TRS members into the Lisle and Springfield offices for in-person counseling sessions, ending a 25-month prohibition on all visitors to TRS offices.

To schedule an appointment with a TRS counselor (telephone, video or in-person) members should telephone TRS Monday through Friday, 8:30 a.m. to 4:30 p.m. at (877) 927-5877.

We do not schedule same day appointments.

TRS prohibited all visitors in March of 2020 due to the onset of the COVID-19 pandemic. Current public health conditions now allow us to reopen the building to visitors in a controlled manner. A top priority of the System is to protect the health and safety of visitors and TRS staff.

Here are the specific rules for welcoming TRS members back into the offices:

  • Members must schedule a specific date and time for a counseling appointment. No “walk-in” appointments will be allowed.
  • Members with an appointment will be allowed to bring one additional person with them in the office to the counseling session.
  • Members will be asked to arrive in the office no earlier than five minutes before their scheduled appointment.
  • All visitors will have to provide a valid state-issued identification card, sign in at the front desk and wear a visitor’s badge for the duration of their time in the building.

The expectation is that these rules will maintain a good balance between a safe environment in the building and the needs of TRS staff to fulfill their responsibilities to our members.