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Position Overview

Under the direction of the Deputy Director - Quality & Compliance, the Change Manager will focus on user experience and operational stability while owning all aspects of IT change and problem management. This includes process governance, oversight of policies and procedures, ensuring process scalability, and facilitation of Change Advisory Board meetings. The Change Manager will also be responsible for the development of additional change/process-based procedures as needed.

The incumbent is responsible for the planning, development, execution, and monitoring of change management plans and activities including communications, training, stakeholder management, change impact assessment, business readiness analysis, and change reinforcement. The position monitors, organizes, schedules and reports all technical changes to appropriate stakeholders.  Additionally, the incumbent serves as a mentor and coach to promote team building with the goal of improving efficiency and serving the needs of the business users.

Key Responsibilities

• Develop and drive adoption of change management strategy for the transformation initiatives across projects.
• Identify organizational impediments to successful change adoption and enablement.
• Lead business change management planning, design, development and execution.
• Drive adoption and proficiency of changes within the organization in compliance with client’s Change Management methodologies.
• Develop project strategies and plans, including stakeholder assessment, communications, leadership alignment, organization transition, change readiness, capability transfer, and end-user training.
• Develop short and long-term goals, KPIs, and objectives, and develop and execute against annual operational plan.
• Evaluate all requests for change (RFCs) to determine the impact on business processes and IT services, evaluate change readiness, and to assess whether the change will adversely affect the operational environment and introduce unacceptable risk.
• Lead/facilitate meetings with client to ensure an understanding of the current company culture, and jointly develop a change adoption plan.
• Provide direct support and coaching to front-line managers and supervisors as they help their direct reports through transitions.
• Facilitate change management activities with cross-functional team members and stakeholders to understand and ensure adoption of the Enterprise Business Transformation.
• Support impacted employees, leaders and managers in their change efforts to maximize change adoption and absorption.
• Conduct enterprise-wide organizational change readiness.
• Coach change sponsors and agents using formal and informal leadership development intervention.
• Develop change management plans including communications, training, engagement and change reinforcement.
• Coach leaders on effective sponsorship and change leadership.
• Assess and monitor change adoption and behavior shifts.
• Serve as a liaison for both internal and external audits.

Minimum Qualifications

• A Bachelor’s degree in Computer Science, Information Technology or related field.  Equivalent knowledge and experience directly related to the position may be substituted.
• A minimum of 2 years’ experience in Project Management and/or Change Management disciplines. Experience leading change management teams and/or work from a strategic level.  Experience in Agile Software Development Life Cycle is strongly preferred.
• Excellent communication, interpersonal and presentation skills, including capacity to comfortably interface with senior leaders.
• Experience managing programs and initiatives across multiple cross-functional teams
• Excellent analytical and problem-solving skills.
• Advanced knowledge and experience in Agile & Scrum methodologies.