The TRS Member Call Center is up and operating, despite social distancing restrictions imposed by the spread of the coronavirus.

Ensuring that all benefits are paid to retired members and beneficiaries is our number one priority.

TRS Member Service Representatives are working remotely, so members may experience a slower response than they are used to from TRS during the duration of the work-from-home order. Thank you for your patience.

Members also can contact TRS via email at members@trsil.org. A TRS Counselor will reply.

• Member Services phone: 877-927-5877 (877-9-ASK-TRS)
• Call Center hours: Monday through Friday; 8:30 a.m. to 4:30 p.m.
• Springfield office address: 2815 W. Washington St., Springfield, IL 62702-3397
• Lisle office address: 4200 Commerce Ct., Ste. 101, Lisle, IL 60532-3611
• Mailing address for both TRS locations: P.O. Box 19253, Springfield, IL  62794-9253
   

Form Instructions

Please type in your name and email address. Select which TRS department you would like to contact. Let us know how we can help you and select Submit. We will respond to you during normal business hours. Do not use this form to schedule an office appointment; please call us at (877) 927-5877.

Thank you for contacting us.