Please note that this position is open until filled. Candidates for this role are being reviewed as they apply.

TRS provides retirement benefits for teachers who are employed by all Illinois public common and charter school districts located outside the city of Chicago. The Illinois Pension Code contains the laws relating to our creation, benefits, and administration.

Position Overview

The Technical Support Specialist performs a variety of technical and skilled functions related to network computer systems and the processing, storage and retrieval of data through the Teachers’ Retirement System networked computer systems. The incumbent will apply technical knowledge and skill in working with TRS computer systems, which include the TRS STAR System, desktop workstations, servers, data communications, security, printers and the LAN system.  In addition, this position is responsible for supporting the TRS user base in the use of software and/or hardware.  This position requires decision-making ability with direction from the manager.  The incumbent must diagnose numerous processing problems and seek the appropriate corrective action.  This position serves in an on-call capacity on a rotating basis seven days a week. In addition, the incumbent must be proficient in performing regularly scheduled tasks, special tasks and the operation of the TRS STAR operations control panel, networking components including desktop software installation, hardware diagnosis and repair, application configuration and responding to Help Desk tickets or assigned issues.

Applicants with sufficient experience will be brought in as a Senior Technical Support Specialist with commensurate pay related to title.

Key Responsibilities

• Log and respond to calls through a centralized Help Desk in support of the TRS user base.
• Conduct day-to-day computer and equipment end-user support.
• Conduct formal training sessions and ad-hoc, informal training to end users.
• Work alternate shifts when necessary and serve in an on-call capacity, including holidays and weekends as designated by the Technical Systems Manager to ensure the completion of TRS computer processing. 
• Participate in and assist with the distribution of computer reports to users.
• Execute batch report and correspondence processes to TRS STAR.
• Perform daily monitoring of all computer related hardware.  Verify that the TRS website, Interactive Voice Response System and all hardware devices are functioning normally.
• Perform routine system maintenance and update usage logs.
• Assist with drafting and/or updating procedures and documentation as assigned.
• Prepare, install, test, inventory, maintain and move PC/LAN hardware (PCs, peripherals, monitors, CD drives, disks, printers, communications); clean, replace and troubleshoot printer toner cartridges.
• Assist with network related functions, such as PC troubleshooting and software installs/upgrades.
• Assist more experienced Network personnel with limited infrastructure support.
• Determine issues/problems and report them to the Technical Systems Manager.
• Perform other duties as assigned or required.

Minimum Qualifications

• High School Diploma or equivalent required.
• Three years of Information Technology experience including software application fundamentals, Internet, Helpdesk, and data communications required OR Associates degree in a technical discipline plus one year of experience stated above.
• Working knowledge of Microsoft products is required.
• Knowledge of the Laserfiche imaging system and Heat ticketing software is preferred.

Benefits

• State health, dental, life, and vision insurance
• 12 vacation, 12 sick, and 3 personal time days of compensated time
• Teachers’ Retirement System pension
• Deferred compensation plan

TRS is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

If you require a reasonable accommodation under the Americans with Disabilities Act (ADA) throughout the recruitment process, please reach out to us at the following email: careers@trsil.org