Teachers’ Retirement System staff is working from home during this second week of Illinois’ coronavirus response to make sure that all retirement benefits are paid on time at the beginning of April.
TRS has been designated an “essential” state service in Gov. Pritzker’s COVID-19 Executive Order and will continue to provide a measured level of services to members. Ensuring that all benefits are paid to retired members and beneficiaries is our number one priority.
The System’s emergency procedures, now in place, allow staff to process benefit payments from remote locations as we practice social distancing.
TRS sincerely thanks all of our members for their patience during this unprecedented global challenge. In particular, TRS appreciates their understanding that the Member Call Center is off-line. TRS staff are responding to emergency situations from members via email. Members can reach the Member Services Department at firstname.lastname@example.org. However, they may experience a slower response than they are used to from TRS during the duration of the work-from-home order.
To all: Please stay safe and healthy during this time by following all appropriate personal hygiene practices, social distancing and stay-at-home recommendations.